Frequently Asked Questions
Please read our FAQ before sending us a message.
I have never ordered dance shoes before. How do I know my correct size?
Dance shoes are available and labeled in USA sizes. When you will place your order, we will ask you for the US street size only. The shoe size charts below will give you the approximate equivalent UK, European, Japanese, and US shoe sizes. Please visit the Fitting & Shoe Sizing Charts for more information
What can I do if the shoes don't fit properly or I don't like the style?
Usually, the street shoe size fits OK, but we understand that sometimes the sizes may slightly differ according to the style and material of the shoes and it is hard to guess without trying them on. You may return the shoes as new (unworn) within 21 days of receipt. If you want to exchange your shoes for a different size or style, please return the shoes to our warehouse and place a new order. For the exchange procedure, the restocking fee will be waived. To receive your refund, please follow the steps below:
- Fill out Return/Exchange Form (will be provided).
- Send merchandise in its original box along with a copy of the Return/Exchange form and a copy of the original Packing Slip/Receipt to the warehouse.
Do you offer free Return shipping?
We are sorry, but you have to pay for the return shipping. Our pricing policy to make shoes affordable does not allow us to cover the return shipping costs.
If I have worn the shoes only once, can I return them?
No, only totally unworn as new shoes will be accepted for return or exchange.
Are Outbound shipping charges refundable?
We are sorry, but the Outbound Shipping & Handling charges are non-refundable.
If my return got lost in the mail, who will be responsible for that?
For your protection, we recommend you obtain a tracking number and/or insurance when you ship your items to us. We will not be responsible for the lost returns.
May dance shoes be worn outdoors?
It is not advisable because of the delicacy of the non-slip soles, and please do not get the soles wet - you will ruin them.