Dancewear & Gymnastics Leotards
At Flamingo Sportswear, your satisfaction is our highest priority. We encourage you to inspect your order upon receipt to ensure it meets your requirements. Please try on your items as soon as possible without removing the tags, altering, or washing them.
If you’re not entirely satisfied with the quality of your non-custom purchase, you can request an exchange within 15 days from the delivery date. However, please note that our 15-day return policy only applies if the item is defective. Except for such cases, all dancewear sales are final.
Please note that all custom-made orders are final. No returns or exchanges are allowed for custom-made items.
How to Return an Item for Exchange:
- Contact our customer service team within 7 days of receiving your item to inform them about your intent to exchange.
- Make sure that the items you wish to return are unused, undamaged, and in their original packaging.
- Arrange for return shipping. Please note that the return shipping fee is the responsibility of the buyer.
- Include a note in your return package indicating that you wish to exchange the product. If you want to order a different product, please specify this in your note.
- Send your return parcel to our return address which will be provided by our customer service.
After we receive your returned parcel, we will process your exchange request within 7 to 15 working days. If you have any questions about our return policy, please don’t hesitate to contact our customer service team. We’re here to help!
- Fill out Return/Exchange Form (will be provided).
- Send merchandise in its original box along with a copy of the Return/Exchange form and a copy of the original Packing Slip/Receipt to the warehouse.